Information we collect
We may collect and process information about you when you:
Complete a form on our website, such as registering for a newsletter, getting a download or joining a members’ area. We will record the information required to process your request.
Completing a form or questionnaire in response to you reporting a problem with our website or services. We will record the information required to provide a resolution to your enquiry.
If you write to us or email us we may keep a record of that correspondence and the response we make.
If you telephone us, fax or text us we may record or copy the content in order to make a response.
If you complete a survey, request a listing in a directory or a website link we will record the information required to fulfil the request.
If you make transactions through our website we will record the information required to carry out the transaction, the fulfilment of your order and the administration of your order.
If you visit our website we may record the details of your visit including, but not limited to, traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
We may collect information about your computer, including where available your IP address, operating system and browser type. This is used to report aggregate information to the website team. This statistical data does not identify an individual.
Cookies, sometimes called HTTP cookies, web cookies or browser cookies, are pieces of data stored by a website within a browser. That is to say the cookie created by a website is stored in the internet browser you are using such as Internet Explorer, Safari or Firefox.
When you open a website which has stored a cookie on to your computer the cookie is sent back to the website. This is a way of telling the website that you have been there before and it knows something about you. It may be to remember that you have logged in to the website before, to remember the things you have placed in your shopping cart, or to record the pages you visit.
We track the visitors to our website using Google Analytics and PiWik statistical reporting services. These place cookies in your browser to allow their operation. We use these services to see how people use the website, what areas are most popular and how people find out site. This data is anonymous and allows us to improve our website as we get to know what are visitors are interested in, what they looked for, and how long they visited.
Where we store information
The personal data we collect from you will be stored on our servers inside the European Economic Area (“EEA”). For the purposes of processing online payments you may be transferred to a payment provider with their own terms of service.
Where we have given you (or where you have chosen) a user name and password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
Transmission of information
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting information if we intend to use your data for such purposes.